FAQs

USA SHIPPING

What are your USA shipping rates?

Orders $75 or more: FREE Shipping*

Next Day Shipping (1 business day): $61.99

Note: Orders placed after 10am EST, during weekends or on holidays, will be shipped on the next business day. Although most customers receive their orders within 2-3 days, we cannot guarantee delivery times.

*Free shipping offer is available only for orders totaling $75 or more, AFTER any discounts have been applied.

INTERNATIONAL SHIPPING

Do you ship Internationally

Not currently!

MISCELLANEOUS QUESTIONS

I'm interested in your products, but would like to know if you offer samples?

Yes! Buy one of our Safari Kits - the kit includes a sample of all our products and a $20 coupon towards your first purchase. We welcome you to try us out and customize your routine based on what works best for your baby.

Why was my Safari Kit order cancelled?

Due to the promotional nature of our sampling program, we limit the number of Safari Kits a household can purchase to 3.

How safe are your products?

All our products are made with plant-based ingredients, pediatrician and dermatologist tested, hypoallergenic, and thoroughly tested for babies' delicate skin. We always suggest spot testing a small area of your baby's skin before full application. If you or your baby ever have a reaction to one of our products, please reach out to our support team so we may help you!

Do you test on animals?

Absolutely not!

Sometimes a product will change colors, is that normal?

Yes. It is normal when using natural stabilizers and thickeners in a product as we do, for products to change in color depending on temperature. Often a product can go from clear to white or vice versa in order to maintain efficacy. For example, a product will shift to clear in cooler temperatures and white in warmer temperatures. You may also notice changes in consistency as well. But don't worry, this doesn't change the efficacy of the product!

My product has separated, is that normal?

Yes, it is completely normal for there to be a slight separation due to changes in temperature and does not affect the efficacy of the product. Some natural ingredients have a higher threshold and may separate since there are no artificial binding agents in our products. Simply put the product in your fridge for a few hours, take it out and stir. This will bring the product back together. Even if it does not come back together 100%, it does not affect the efficacy.

Can I return products?

Yes! You may return any products purchased (used or unused) within 30 days of the purchase date. The product(s) must be at least 1/2 full of the original content. Our Safari Kit, Individual Samples, Free Gifts, and Gifts are not eligible for a return. If you have a reaction to any of our products, we're happy to help find a better product for you. Head over to our Returns page to initiate a return or have us help you find a product that's a better fit.

I am trying to use a discount code, but it is not working?

Discount codes are subject to limitations and conditions. We only notify customers about discount codes via email. Please refer to the email in which you received the code for limitations. In general, discount codes cannot be combined or used on auto-shipments.

Do you accept PayPal?

Yes.

Can I pay by check or over the phone?

Sorry we only take major credit cards at this time via our easy online store.

When will my order be shipped?

Typically, we send out your order on the same day you place it. We do our best to get all orders shipped within 24 hours. But if there's a delay and we can't get your order out within 3 business days, we'll definitely reach out to you with different options.

Do you sell products locally?

Currently, you can only shop our products via our online store.

Customer Orders Over $500

Need to be verified with the customer via email before shipped.

How long will one product last?

Generally if you use one product daily it will last for 3 months.